1. Cancellations by the customer
- More than 7 days in advance: 100% of the amount paid will be refunded.
- Between 7 days and 48 hours before the activity starts: 50% of the amount paid will be refunded.
- Less than 48 hours in advance or in case of no-show: no refund will be given.
Tickets to monuments and museums: for activities that include tickets, the corresponding amount will only be refunded if the monument or venue allows it, as refunds are subject to the policies of each site.
2. Cancellations or changes by Contarte Córdoba
Contarte Córdoba reserves the right to cancel or modify the terms of the activity. In that case, the customer will be offered:
- A full refund of the amount paid, or
- The option to change the date or replace the activity with a similar one.
Contarte Córdoba is not responsible for changes resulting from decisions by museums or monuments, whether public or private. If this information is known in advance, the customer will be notified.
If the complete closure of a site included in the activity prevents it from taking place, the customer may choose between:
- Changing the activity.
- Changing the time.
- A full refund.
If the closure only partially affects the activity, it is not grounds for cancellation. In that case, the guide will adapt the route according to the theme, the time available and the circumstances. If access to the closed site was included in the price, only the amount corresponding to that ticket will be refunded, if the monument or venue allows it, as refunds are subject to the policies of each site.
3. Exceptional cancellations
In the event of external causes beyond the control of the customer and the organiser that make it impossible to run the tour (for example, closure of public spaces, official mobility restrictions, force majeure), the following will be offered:
- Change of date.
- Change of activity.
- Full refund of the amount paid.
Causes that do not directly affect the running of the tour, such as personal illness, change of plans or unjustified delays, are not valid grounds.
4. Cancellation procedure
Cancellations must be requested in writing by email to Contarte Córdoba, stating:
- Booking number.
- Full name.
- Date of the activity.
- Reason for cancellation.
Refunds, where applicable, will be made by bank transfer within a maximum of 14 calendar days from confirmation of the cancellation.
5. Changes to a booking
Changes of date or activity may be requested more than 7 days in advance and are subject to availability.
Requests made less than 7 days in advance will be assessed for feasibility, and administration fees or price differences may apply.
For tours that include tickets, any change depends on the policies of the monument or museum concerned.
